Beleza House — Warranty & Guarantee Policy
At Beleza House, we understand that purchasing furniture online requires trust. We want every customer to feel completely confident and reassured when choosing our handcrafted, premium pieces. Every item featured on our website is designed and built to the highest standards, and we guarantee that your order will arrive exactly as shown in our product images and videos.
In the extremely rare event that your item arrives and does not match its description, images, or specifications (such as incorrect colour, size, or design), we will happily exchange it for the correct product or offer a full refund.
Customer Trust & Transparency
Your satisfaction is at the heart of everything we do. We take great pride in our craftsmanship and service quality. To help you make informed decisions, we invite you to read genuine reviews from our valued customers:
- Trustpilot Reviews
- Google Reviews
We also showcase real Beleza House pieces styled in our clients’ homes. Browse transformations and inspiration on our Clients Page or explore real customer reels on Instagram.
Warranty Coverage
Most Beleza House products come with a 1–2 year warranty, as indicated on individual product pages. This warranty applies to domestic use only and covers:
What the Warranty Covers
- Structural issues (e.g., loose joints, frame breakage)
- Defects in foam or internal components
These are the types of issues that typically appear within the first year of use, and our warranty is designed to ensure they are resolved promptly.
What the Warranty Does Not Cover
- Normal wear and tear
- Improper care, misuse, or failure to follow care instructions
- Accidental damage
Please note that most manufacturing defects naturally reveal themselves within 6–12 months of regular use. Our warranty specifically protects you during this period to ensure any genuine structural or material issues are addressed.
Repairs & Replacement Parts
We understand that accidents can happen. Should your furniture suffer accidental damage outside of warranty coverage, we may be able to offer replacement parts or repair options. Costs will be assessed on a case-by-case basis depending on the item and the parts required.
For assistance, please contact our support team with your order details and photos of the issue.
Samples & Home Visits
We want you to feel fully confident before making a purchase. That’s why we offer:
Fabric Samples
Choose from over 100 premium fabrics that goes with our wide selection of furniture.
In-Home Design Visits
Available in select regions. Our design team can visit your home with fabric samples and finishing swatches to help you choose the perfect materials for your space.
